Terms & Conditions
The following terms apply to any orders and purchases you make from this website.
This website is owned and operated by The Merchant Group trading as Global Wine Merchants ABN 77 652 818 445 of 22/27 Graystone Court, Epping VIC 3076.
Global Wine Merchants does not warrant or guarantee:
- the completeness or accuracy of the information available on this website;
- that risk will be limited or removed when browsing this website; or
- that any error will be corrected promptly.
Except where prohibited by the Australian Consumer Law, Global Wine Merchants will not be liable for any loss, damage, or liability that arises through the sale of its products or use of this website.
Global Wine Merchants (or any related entities) as well as any of Global Wine Merchants’ officers, directors, employees, contractors or suppliers are indemnified, to the fullest extent permitted by law, directly or indirectly, against any loss, expense, damage and costs of any kind arising out of any violation of these Terms or out of any activity arising from the use of Global Wine Merchants website.
Orders, Delivery and Collection of Goods
You must not order or purchase goods from us:
- if you are aged under 18;
- for re-sale purposes (all goods must be purchased for personal use); or
- which are outside any order limits or restrictions which we may apply to our wines on this site.
It is up to the customer to ensure that someone over the age of 18 is present to accept delivery of the goods. They may be asked to provide proof of age. If no-one is at the delivery address, or if there is no-one aged 18 or over, unless indicated on the order to leave if no-one is home, an attempted delivery notice will be left at the delivery address and you will need to collect your goods from the location specified in the notice.
Global Wine Merchants will deliver the goods to the requested delivery address. Best efforts are made to ensure delivery times are accurate however, any delivery timeframes specified by us are indicative only. We are not liable for any loss or damage that you may suffer if delivery is not made within the delivery timeframes or is delayed for any reason.
During periods of hot weather Global Wine Merchants may in its discretion withhold shipments and re-arrange delivery at a more suitable time, and the customer will be notified of any possible delay to the shipment.
In the case of ‘corked’ wines, in order for us to assess the condition of the returned bottle we must receive a claim within three (3) days of purchase. If it is deemed by us (in our sole discretion) that the ‘corked’ wine is tainted, a full refund will be issued.
All goods ordered are subject to availability. If a product is out of stock, we will contact you to find a suitable alternative. If the substitute is not accepted, we will cancel the order and issue a full refund.
Price and Payment
The price of the goods (and delivery services if applicable) in relation to an order will be calculated by reference to the prices specified on the site at the time that order is placed.
All our prices include GST. The expression ‘GST’ has the same meaning as supplied in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Sales made excluding Wine Equalisation Tax and GST are at the discretion of Global Wine Merchants and any such request must be made in writing upon application.
If a product appears on our website at an inaccurate price or with a wrong description, we reserve the right to cancel or decline any orders placed on such items.
Payment is only deemed to have been made once it has been received by us.
Returns and Refunds
Please note that once you have placed an order, we are unable to cancel or edit your order. Accordingly, please ensure all product and delivery details are correct.
In the unlikely event that the goods received are faulty or defective, not as ordered or not of acceptable quality in accordance with Australian Consumer Law, then we will either replace or refund the price of the bottle using your original payment method. If we are unable to supply you with wine of the vintage that you ordered, we reserve the right to substitute it for the same wine of a different vintage. We do not offer a refund or replacement if you simply change your mind or you don’t like the wine.
In order to obtain a refund or exchange please contact one of our team members on 0407 012 710. You will need to have your original purchase receipt that was emailed to you when you placed your order.
Unless otherwise stated, Global Wine Merchants owns the intellectual property rights within the website and any material on the website.
Users of the website may view, download, and print pages from the website for personal use, subject to the restrictions set out below:
- users must not republish material from the website;
- show any material from the website in public;
- edit or modify any material on the website;
- redistribute the material on the website in any way; and
- sell, rent or sub-license material from the website.
Global Wine Merchants adheres to the National Privacy Principles in the Privacy Act 1988 (Cth) in order to ensure that all personal information is handled securely.
By providing your personal information to Global Wine Merchants, you consent to Global Wine Merchants maintaining, recording, and using that information to improve service to customers.
The types of personal information that we collect may include any or all of the following:
- name, address, telephone number and other contact details;
- date of birth and driver’s license number (to comply with age restrictions);
- credit card details; and/or
- bank account details.
Personal information held is generally stored in our server, which has security requirements aimed at eliminating unauthorised access to or loss of personal information.
Global Wine Merchants will collect personal information for any or all of the following purposes:
- to create a relationship between the customer and Global Wine Merchants;
- to register you for any promotions;
- to provide the products requested and keep a record of any transactions; and/or
- to assist Global Wine Merchants to make our product and service useful to you.
Personal information that is collected may be used within reasonable expectations or disclosed where permitted by law.
Our website may include links to other websites and products. The links are embedded for advertising, informational or accessibility purposes.
Access to personal information will be granted if proof of identity is given. If you wish to access your personal information or have an inquiry about privacy please contact Global Wine Merchants.
Global Wine Merchants will take reasonable steps to destroy your personal information when we no longer need it.
Global Wine Merchants Pty Ltd
22/27 Graystone Court, Epping VIC 3076
0419 883 107
Liquor Licence No: 33778589 and 36166977
Under the Liquor Control Reform Act 1998 (Vic), it is against the law to sell or supply alcohol, or to obtain alcohol on behalf of, a person under the age of 18 years. Global Wine Merchants reserves the right to refuse any order if alcohol is suspected to be bought by, or supplied on behalf of, a person under the age of 18 years.